COLLABORATION, DESIGN THINKING AND USER CENTRICITY

My most valuable takeaway from this position was the ability to collaborate effectively with engineers, UX architects, and UX researchers to devise innovative solutions to user problems. Our approach, grounded in Design Thinking, emphasized identifying real user pain points and exploring a range of potential solutions. Analytical and critical thinking, coupled with empathy for the user and insights from UX research, were crucial factors in our success. Additionally, gaining experience working in an enterprise environment using agile development methodologies proved to be a valuable experience.

DASHBOARDS

While my NDA prevents me from disclosing all the specifics of my work, I can share some highlights. One of the most significant challenges we addressed was managing the influx of data presented to users. Our primary objective was to emphasize critical information for users and streamline the process of locating relevant data. One of the ways this was accomplished was through customizable dashboards.

DATA TABLES

In addition to dashboards, it was essential to simplify and make the influx of data manageable and human-readable. When designing data tables and search capabilities, it was crucial to comprehend which information was most important for the users and how they needed to use and apply it.

QUERY BUILDERS

Designing low-code and no-code solutions for users who lack database or coding experience was a pivotal aspect of enhancing software user-friendliness. These solutions empowered users to achieve their goals without the need for technical expertise.

LANDING PAGES

Landing pages, alongside dashboards, were vital for users:

• Introduction: Provided a first glimpse of key features.
• Navigation: Guided users with clear calls to action.
• Highlighted Updates: Displayed critical announcements.
• Simplified Onboarding: Assisted new users.
• Supported Marketing: Tailored for promotions and conversions.

INFOGRAPHICS

Visualizing concepts, processes, and user journeys through infographics is a powerful communication tool. I created numerous infographics and storyboards that:

• Simplified complex data
• Improved clarity and decision-making
• Helped in creating engagement
• Increased information memorability, aiding recall

CHALLENGES AND WINS

• Low maturity of UX in the organization: Educating stakeholders about UX was essential to gain support for design decisions.
• Teams spread across 3 different continents caused communication challenges and delays, as most communication had to be asynchronous.
• Agile was great for development but posed some challenges for product design.

• An experienced UX team consisting of designers, researchers, and architects to collaborate with.
• High levels of collaboration with both engineering teams and UX staff.
• A robust project management culture and excellent PM software.
• UX Designers and design-focused managers at high levels within the company.