Selecting the right vendor was an extensive process that engaged individuals from various departments, each bringing unique perspectives to the evaluation.
What set the chosen vendor apart from others were its exceptional performance, adeptness in handling diverse data formats, and its proven experience with similar clients and use cases.
Customization of the platform was essential for filters, information architecture, graphics, specific components, and task flows. This collaborative effort involved coordination with the education, digital education, web team, and developers from both the vendor and buyer sides.
Transferring content from the existing platform to the new one necessitated a reevaluation of the user experience for quizzes and other online education modules.
I conducted remote usability testing utilizing the beta version of the final product with 10 end users.
The testing yielded valuable feedback, enabling the team to make meaningful changes to filter terminology, adjust some content, and refine specific UI components along with their placements in the page layouts.
There weren’t too many challenges with this project. The only minor challenge was the limitations of the third-party platform and ensuring that all customizations remained within the scope of the contract. The significant success came from the meticulous vendor selection process, involving individuals from various departments evaluating the options.
The new platform received positive feedback, being praised for its speed and ease of use. Another success was the ability to customize the product based on the results of usability testing, enhancing the overall user experience.
